Clients with any maintenance issues

Latest advice for...

Clients with any maintenance issues

We are currently responding to any emergency maintenance issues that are reported to our Customer Care team within the appropriate response time. Following the Scottish Government’s announcement on 4 January we are not permitted to carry out any ‘non-essential’ work in homes now until at least end of January.

We understand that this may be disappointing for you if you require any maintenance to be carried out in your home.  We will continue to respond to emergencies (if your household doesn’t have COVID symptoms) with the appropriate COVID safety procedures in place.  One year maintenance inspections will be carried out as soon as it is safe to do so within the first 2 years. In the meantime, you may wish to arrange for your boiler to be serviced to preserve your guarantee.

We will keep updated on the latest Government and NHS advice.  Extra care will be taken with regards to our team and tradesmen entering your property.

If you, or anyone you live with, is displaying any symptoms of the coronavirus or self isolating, we will be unable to visit your property.  Inspections will be postponed until it is safe to carry out any necessary work.

Clients are asked to be mindful that our team and tradesmen may be operating at a reduced level due to limited resources and delays to our normal response may be experienced

Get in touch with our Customer Care team or report your issues via our enquiry form 24/7.

Customer Care Team: customercare@djlaing.co.uk

Or Online at: https://www.djlaing.co.uk/homes/customer-care/ 

Emergency Contact

In the event of an emergency eg should a fault occur with your central heating, gas, water or electricity please telephone:

07511 402970

07587 634211

This information was updated at 5pm on 15/01/2021