DJ Laing Group | Privacy Notice


Maintaining the security of your data is important to DJ Laing, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also committed to being transparent about what data we collect from you and we may use such data. 

This privacy notice aims to explain the types of personal data DJ Laing may collect about you when you interact with us. It also aims to explain how we will process, share and keep your data.

 We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.

We may need to update this notice from time to time and the current version will always be on our website. We will not process your personal data for purposes other than those set out in this document.

Who is DJ Laing?

 DJ Laing Group Limited and its subsidiaries DJ Laing Contracts Limited, DJ Laing Homes Limited and DJ Laing Recycling Solutions Limited are registered companies in Scotland (collectively referred to as DJ Laing “we” or “us” or “our”) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law.

This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Why do we collect your personal data?

We may collect and process your personal data for a number of reasons. These reasons include:

  • compliance with any legal obligation we have;
  • compliance with our duties and exercising our rights under a contract with you;
  • the pursuit of our legitimate interests; or
  • where you have consented to the processing.

 Where you have given us consent you have the right to withdraw this at any time. 

How we collect your personal data

 This includes, but is not limited to, information collected from: 

  • you directly when you contact us in person, on our website, over the telephone, by e-mail or by post;
  • other people you know such as someone that you are jointly purchasing a home with;
  • other organisations such as a Housing Association you have entered a tenancy agreement with who have purchased a property from us;
  • online public sources and registers such as Companies House.

 To keep your data secure and allow us to stay in contact with you, please let us know whenever your personal information changes. From time to time we may also check with you that we have the correct data so we can keep in touch with you.

What personal information will we collect? 

The personal information that we require will vary depending on our relationship with you. If you have a query about why we need the information requested please ask us. Information collected will include:

Home purchaser

Name, Address, Email, Telephone number(s)

Current home ownership situation

Financial information may be required if you could be eligible for home buyer incentive schemes, such as Help to Buy


Business customers

& suppliers

We will collect personal contact information about key individuals in the business to help us best fulfil our duties to one another


Personal customers

& suppliers


Name, Address, Email, Telephone number(s)

Suppliers: bank information


Name, Address, Email, Telephone number(s)

Trading style, Bank details, VAT registration number, UTR number, Insurance details



Name, Address, Email, Telephone number(s)

Date of Birth, Bank details, National Insurance number, Evidence of right to work in UK, Driver licence information, Medical information, Ethnic origin, Religion, Next of kin details



Name, Address, Email, Telephone number(s)

Information provided (CV, covering letter, application form, interview process)


Potential customer

Name, Address, Email, Telephone number(s), IP address



How we use your personal data

We may use the data we collect about you in order to:

  •  sell and supply our homes, products, materials and services;
  • administer payments to and from you;
  • handle customer contacts, queries or disputes;
  • understand our customers’ preferences and needs;
  • improve existing products and service and develop new products and services;
  • assist home buyers to identify providers and sources of finance, for example through the Help to Buy (Scotland) Affordable New Build scheme, or similar;
  • market, promote and advertise our homes, products, materials and services to:
  • existing customers where we have a legitimate interest (unless customer has opted out or unsubscribed from marketing)
  • potential customers with their consent;
  • comply with our financial, legal and regulatory obligations;
  • enforce our legal rights where necessary;
  • recruit an appropriately skilled and professional workforce;
  • protect customers, employees and other individuals and maintaining their health, safety and welfare;
  • fulfil our obligations to our customers, employees, shareholders and other stakeholders.

We will communicate with you using any contact details that you have given us – unless you have indicated particular contact preferences to us.

Security and safety

We use CCTV on various sites, primarily construction sites and offices, for the safety of and prevention of any crimes committed against our staff, our customers, our equipment and our properties, not for other monitoring purposes.

In the event of any criminal investigations, we may be required by law, to share the data captured with the relevant authorities.

How long will we keep your data? 

We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time.

Further details on our retention policy can be made available on request.

How we will share your data?

 We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We use trusted third-parties to provide some services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We may disclose your information to third parties if:

  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
  • in order to apply or enforce our contracts with you; or
  • to protect our rights, property, or our safety and/or the safety of our customers, or others.
  • We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.

Examples of third parties that we may share personal information with may include:

  • financial and legal advisors;
  • suppliers;
  • the National House Building Council and similar organisations;
  • utility and service providers;
  • local authorities; and
  • government agencies.

 We may offer you a referral to another company for example for mortgage advice or property services, which we may receive a fee for. We will not do this without your consent.

Data shared outside the European Economic Area (EEA) 

We use Capsule, a Customer Relationship Management (“CRM”) system, to capture and process customer information. This uses systems which are hosted outside the EEA. For more information on Capsule and steps they have taken to keeps your information secure please click here. [LINK CAPSULE]

Social media and marketing

We try to ensure that our communications are as effective and relevant as possible to best meet our customers’ needs.

On occasion, we will use the information you have given us directly, to tailor our communications with you about our future activities, in your preferred communications method or via social media.

We will also use information about how you use our website or interact with our emails so we can make them more effective (please refer to the Cookie Policy for more details).

If you would prefer we didn’t use your information to provide you with marketing materials in any of the ways listed above, then you have the right to tell us to stop and can do so by getting in touch with us using the details in the “Further details” section.

You may still see adverts relating to DJ Laing, even after you have asked us not to use your information for targeted digital advertising, because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us. You can control the kind of advertising which you see through the relevant social media sites directly.

What are your rights over your personal data? 

You have various rights under data protection law. As an individual you have the right to:

be informed;

  • access your data;
  • get your data corrected;
  • have your data deleted;
  • limit how we use your data;
  • data portability; and
  • object to the use of your data.

Further information on each of these rights is available on the ICO website:

 If you wish to exercise any of these rights or have any concerns about how we have used your personal data, please contact us as detailed below.

Further information

We trust that we have provided you with sufficient information around the processing of your personal data that we undertake and the rights you have over it. However, if you have any further queries, please contact:

GDPR Administrator

DJ Laing Group

Laing House

Panmure Industrial Estate





If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. 

You also have the right to report a concern with the supervisory authority (the Information Commissioners Office).

Information Commissioners Office

Wycliffe House

Water Lane




 Tel: 0303 123 1113 (local rate)