Buying a new home can be a daunting experience, whether you are a first-time buyer, stepping upwards or even downsizing. 

In our experience, there are some frequently asked questions from our purchasers and hopefully, our answers will help guide you along throughout the process.

Frequently Asked Questions

Q.

How do we reserve a property with DJ Laing?

Once you have talked to your Sales Adviser on site and chosen your home, you can reserve your plot for £500, subject to concluding missives. This amount will be deducted from your final settlement.

Q.

What are the Missives?

This is a legally binding document which will be issued to your solicitor following full reservation which must be returned to us within 14 days. Any delay may affect your entry date.

Q.

Usually there is a further amount to pay at full reservation. Will this also be the case with DJ Laing?

Yes, once the legally binding missives are concluded, no later than 1 month after initial reservation, a further £1500 should be available to conclude the deal, again deducted from your purchase price.

Q.

Can we go ahead and talk to our own solicitor?

Absolutely. Once you have made your initial reservation we will send appropriate information regarding your reservation to your chosen legal adviser so that they can discuss the next steps with you.

Q.

What about organising a mortgage?

If you already have your own mortgage adviser, they will be able to help you through the process but it would be wise to talk to them in the first instance before you reserve. An agreement in principal from your lender will provide you with an expectation of both level of purchase and budget costs. We do have an independent referral arrangement should you require any help with this.

Q.

Will the property be covered by any guarantees?

Every new build DJ Laing home is covered by an industry standard NHBC certificate for your peace of mind.

Q.

Do we have to have the property surveyed?

Your mortgage lender will guide you on this but it is usual to have the property surveyed for mortgage purposes.

Q.

Should we be unable to go ahead for any reason, will our deposit be returned to us?

Depending on the time of cancellation, part or full administration costs will apply. Our Customer Care Charter will be available to you at the time of reservation which sets this out clearly.

Q.

We are hoping to be approved for Help to Buy. Will this delay the process?

Usually the Help to Buy process does take a little bit longer to gain approval as it’s not just as straightforward but we would be working closely with you and your solicitor to try and make it all happen as expediently as possible.

Q.

Are there any further costs regarding the House Purchase that we should be aware of?

We have appointed a management company to maintain the common landscaped areas on the development and resident fees would be paid to them on an annual basis. Further information regarding this will be available from your Sales Adviser on site.

Q.

Will we have the chance to look over the property before we move in?

Quality control procedures are carried out by our staff and once settlement has taken place on the day of entry, a handover inspection will take place with your Sales Adviser.

Q.

Are we able to look around our property prior to completion?

Unfortunately, no. Due to Health and Safety concerns this is not permitted until 1-2 weeks prior to entry and arrangements with your Sales Adviser. Access to incomplete properties or our building sites is not permitted at any time.

Q.

If we require any alterations or extras, can these be accommodated?

Minor alterations or extras can be allowed and a written quotation submitted for your approval. We like to have payment in advance of completion if we can. Please note that certain alterations can affect planning permission and could cause delay to your entry date.

Q.

Will we be given an expected entry date at the outset?

An anticipated entry date will be given at the time of reservation and we endeavour to complete this on time. However, sometimes circumstances may take this out of our control but we will confirm the actual entry date one month prior to entry.

Q.

Will someone be there when we move in to help us familiarise with the property?

The Sales Adviser will also demonstrate the features of your new home and gas and electricity readings will be recorded.

Q.

What happens should we have any problems once we move in?

We are committed to providing you with a quality home but any defects will be dealt with and we will comply with all current Building Regulations and NHBC guarantee. There may be minor settlement issues within your home and these will be dealt with, if applicable, by our Customer Care Team approximately one year after entry. However, our high standards will ensure the future enjoyment of your new home.