{"id":371,"date":"2019-03-01T12:08:01","date_gmt":"2019-03-01T12:08:01","guid":{"rendered":"http:\/\/www.djlaing.co.uk\/homes\/?page_id=371"},"modified":"2025-01-30T11:59:29","modified_gmt":"2025-01-30T11:59:29","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.djlaing.co.uk\/homes\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

Our Quality is Guaranteed<\/h1>\n

At DJ Laing we make every effort towards perfection when building our new homes and rigorous quality control procedures are carried out to ensure that all our properties are built to our own very high standards. However, our aftercare service is of paramount importance to us and whether you are a purchaser or homeowner we want to be with you every step of the way.<\/span><\/p>\n

So once you have chosen your new home and it\u2019s time to move in, our customer service continues to provide you with the assurance that means so much to us and the peace of mind that our customers have come to expect.<\/span><\/p>\n

Our Sales Adviser will be available for you on the date of entry to demonstrate the features of your new home and will also make sure that you are settling in without issues after your move. Your home will also have been thoroughly inspected prior to settlement day but just to make sure, our team will also walk you through your home to check for any faults and in the unlikely event that any are found, these would then be rectified by our maintenance team as soon as possible.<\/span><\/p>\n

Your new home comes with a 10-year NHBC warranty to provide you with peace of mind for the future, the NHBC \u201cGuide To Your New Home\u201d will be provided for you which we strongly recommend that you study.<\/span><\/p>\n

Once you have settled in and are enjoying your new home, minor faults may arise, although they are unlikely to be serious, however, we will contact you approximately 1 year after entry to arrange an updated maintenance inspection of your property. At this time you can discuss any further concerns which may have arisen and we will then organise the agreed repairs, if applicable, in accordance with the NHBC guarantee. We also provide all our Homeowners with contact details out with working hours in the event of an emergency.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Our Quality is Guaranteed At DJ Laing we make every…<\/p>\n","protected":false},"author":2,"featured_media":46,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"customer_journey.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-371","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCustomer Care - DJ Laing Homes<\/title>\n<meta name=\"description\" content=\"Our aftercare service is of paramount importance to us and whether you are a purchaser or homeowner we want to be with you every step of the way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.djlaing.co.uk\/homes\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care - DJ Laing Homes\" \/>\n<meta property=\"og:description\" content=\"Our aftercare service is of paramount importance to us and whether you are a purchaser or homeowner we want to be with you every step of the way.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.djlaing.co.uk\/homes\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"DJ Laing Homes\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-30T11:59:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.djlaing.co.uk\/homes\/wp-content\/uploads\/sites\/2\/2018\/05\/DJ-Laing-20-1024x684.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"684\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.djlaing.co.uk\/homes\/customer-care\/\",\"url\":\"https:\/\/www.djlaing.co.uk\/homes\/customer-care\/\",\"name\":\"Customer Care - 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