Customer Care

Customer Commitment

At D J Laing Homes we recognise that buying a new home is your largest investment and we appreciate you entrusting D J Laing for your family’s home.

We promise to :-

1. Build you a stylish new home to an exceptionally high standard
2. Provide excellent value for money
3. Offer initiatives for private home ownership
4. Take pride in our job
5. Provide a personal, professional and friendly service
6. Be effective and courteous at all times
7. Support local businesses and the local community
8. Maximise energy efficiency
9. Minimise external maintenance and costs
10. Increase waste recycling and reduce the carbon footprint

Customer Care

Every effort goes into building your new home and rigorous quality control procedures are carried out to ensure that your home is built to our high standards.

After Sales

Our Customer Care Supervisor is available to answer any queries and arrange any remedial work from Monday to Friday 9am-4.30pm. Please telephone our Head Office on 01241 852750 and your message will be forwarded to the Customer Care Supervisor to respond. 

Outwith Hours

In the event of an emergency outwith working hours eg should a fault occur with your central heating, gas, water or electricity please telephone:-

07718 150050    


07921 619203



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